Music City Policies

Sales Policy:
All orders placed with Music City are subject to verification by our sales team. All prices on Music City are listed in Canadian dollars (CAD). Submitting your order through checkout places a pre-authorized transaction on your selected payment method, which is only completed/charged once the order has been verified. HST/GST will be calculated at checkout based on your location and will be charged accordingly, and may be adjusted as necessary before processing. Music City is not responsible for any taxes or duties charged as a result of shipments departing Canada.
Orders will be reviewed and verified by our web team during regular business hours. At this time we will notify you if there are any problems with your order, such as a manufacturer’s back order or discontinuation of a product line. At this time we will also alert you to any potential problems regarding shipping and delivery, such as additional costs due to remote addresses or incorrect address information.
If you need to make any changes to your order, or should you need to cancel your order, please contact us before it has been shipped so that we can ensure your request is completed.
Price Matching:
We will match authorized Canadian dealers on any new & sealed, regular price product. All price match requests are subject to verification and can be placed on the product page using the green “request price match” button. Note that we cannot match pricing on demo or used products, or on products that are no longer available. Although we do not guarantee US dealer price match requests, we will (as per our discretion) if we are close. When requesting a price match from a US retailer, make sure you factor in currency exchange, shipping, duty, brokerage, etc before asking for a price request. All price match requests do not apply to online marketplaces (for example Amazon, eBay, Kijiji, Reverb). Price matches also do not apply to advertising errors, mail order offers, rebates, coupon codes, educational prices, free or bonus offers, liquidations, clearances, limited time offers, financing, or other special offers.

Online Return Policy:

Regular stock items may be exchanged once or returned for a full refund within 30 days of the purchase.

Items that are final sale and not subject to return are any Special Order items, Used items, Consignment items, Computer Software, products that have software with them that has been registered, Harmonicas, Earplugs & any items that are inserted into your ears such as in-ear monitors or earbuds.

Used, non-consignment items carry a 30 day defect warranty.

All online returns & exchanges are subject to a restocking fee of 10-20% depending on the condition of the item & packaging returned. If packaging is missing or packaging & item(s) are heavily damaged the restocking charge could increase or a return could be unavailable.

If your shipment included free shipping, that amount will be deducted from the amount being refunded.

The customer is responsible for the return shipping, unless otherwise approved by Music City Canada staff in which case a shipping label on our account will be provided. Shipments shipped back collect will be refused.

Guidelines:

All items have to be carefully re-boxed as they arrived and need to be boxed in a box and cannot be returned in the colored packaging unless that is how it was originally shipped. Items are returned to:

Music City Canada

Attn: Online Returns

46 Charterhouse Cres

London, Ontario, N5W5V5

519-659-5030 Ext 2

Shipping Policy:
Music City is proud to offer free standard ground shipping on most Canadian online orders over $99 (CAD). With no duty or customs fees within Canada, you can be sure that there are no hidden costs or surprised at delivery. All shipments leave our facility with a signature required at delivery to ensure the security of the package.
Same-day local delivery has a $20 order minimum. 
Please note that due to their special nature, the following items do not qualify for free shipping:
  • Raw cable
  • Fluids
  • Cases, Racks & Hardware
  • Furniture
  • Speaker & Lighting Stands
  • Screens
  • Acoustic treatment
  • Truss & Staging
Free shipments ship via standard ground service from either Canada Post or Purolator. If you need the order rushed, faster shipping options are available at additional cost and will be provided as options at checkout. Once your order has shipped, you will be notified with full tracking details.
If the amount of your order qualifies for free shipping, but your order is shipping to a rural or remote address (as determined by the courier), beyond destination charges may apply. You will be noted of any necessary adjustments for confirmation before your order has been processed.
North American orders outside of Canada do not qualify for free shipping, and the shipping charge will be calculated at checkout. Any orders leaving Canada will ship via Purolator US Ground, with delivery fulfilled by UPS past the border. Please note that customs/duty fees will be collected by the courier and must be paid at time of delivery.
Warranty:
Music City is an authorized dealer for the brands available for purchase on our webstore. All purchases of new products include the full manufacturer’s warranty.