Music City Policies

Sales Policy:
All orders placed with Music City are subject to verification by our sales team. All prices on Music City are listed in Canadian dollars (CAD). Submitting your order through checkout places a pre-authorized transaction on your selected payment method, which is only completed/charged once the order has been verified. HST/GST will be calculated at checkout based on your location and will be charged accordingly, and may be adjusted as necessary before processing. Music City is not responsible for any taxes or duties charged as a result of shipments departing Canada.
Orders will be reviewed and verified by our web team during regular business hours. At this time we will notify you if there are any problems with your order, such as a manufacturer’s back order or discontinuation of a product line. At this time we will also alert you to any potential problems regarding shipping and delivery, such as additional costs due to remote addresses or incorrect address information.
If you need to make any changes to your order, or should you need to cancel your order, please contact us before it has been shipped so that we can ensure your request is completed.
Price Matching:
If you find a lower price with any authorized Canadian dealer on any new, regular price product, we will beat their price by 30% of the difference. All price match requests are subject to verification. Note that we cannot match pricing on demo or used products, or on products that are no longer available.
Return Policy:
If you are not satisfied with your purchase, either online or in-store, you can return the item(s) for a refund or exchange within 30 days of the purchase date. Some restrictions apply. A restocking charge may apply depending on the condition of both the product and packaging, and will be determined at time of return. All original packaging contents and accessories must be included in the return. For online orders, all returns must be authorized in advance by our online sales team. Refunds for both in-store and online returns will be processed to the initial payment method used.
All "consumable products" (i.e. guitar strings, fluids, lamps/bulbs, tape, raw cable, needles/stylus, and other expendable items) can be returned with 7 days of the purchase date, provided that they are returned in the exact same condition they left in (unopened, sealed) and include any and all accessories that were included. Parts, software, and special order items are final sale and are ineligible for return.
Music City reserves the right to deny a return if the product is returned with damaged or missing packaging and/or accessories, damage to the product, or if you have done two or more consecutive returns in a less than 30 day period.
On Used & Consignment Items: Unless otherwise noted, items marked as used or consignment are considered final sale and are exempt from Music City Canada’s 30-day return policy. All used and consignment items are as pictured and are inspected and tested in-house before they ship. Buyers have 7 days upon confirmed delivery of the item(s) to report any issues/defects for either repair or return.
Shipping Policy:
Music City is proud to offer free standard ground shipping on most Canadian online orders over $99 (CAD). With no duty or customs fees within Canada, you can be sure that there are no hidden costs or surprised at delivery. All shipments leave our facility with a signature required at delivery to ensure the security of the package.
Same-day local delivery has a $20 order minimum. 
Please note that due to their special nature, the following items do not qualify for free shipping:
  • Raw cable
  • Fluids
  • Cases, Racks & Hardware
  • Furniture
  • Speaker & Lighting Stands
  • Screens
  • Acoustic treatment
  • Truss & Staging
Free shipments ship via standard ground service from either Canada Post or Purolator. If you need the order rushed, faster shipping options are available at additional cost and will be provided as options at checkout. Once your order has shipped, you will be notified with full tracking details.
If the amount of your order qualifies for free shipping, but your order is shipping to a rural or remote address (as determined by the courier), beyond destination charges may apply. You will be noted of any necessary adjustments for confirmation before your order has been processed.
North American orders outside of Canada do not qualify for free shipping, and the shipping charge will be calculated at checkout. Any orders leaving Canada will ship via Purolator US Ground, with delivery fulfilled by UPS past the border. Please note that customs/duty fees will be collected by the courier and must be paid at time of delivery.
Music City is an authorized dealer for the brands available for purchase on our webstore. All purchases of new products include the full manufacturer’s warranty.