Free Shipping - We offer free shipping on most orders over $99 within Canada. International rates will be estimated at checkout. Please note that rural/remote addresses may have additional shipping that cannot be calculated at checkout. Should this apply to your order you will be contacted prior to the order shipping. (see below for free-shipping exclusions)
Local Delivery - Music City Canada provides local delivery within London, Ontario to better support our Music City Family Members in the fastest and most efficient way we know how. Please be sure to provide your cell number during checkout. The driver will text message your cell number to confirm you are at the delivery address listed on the order. If the driver cannot reach out they may decide to delay delivery until they confirm you are at the location. Local delivery attempts, once confirmed by text are only made once at no charge. A missed delivery can be picked up at the store or curbside at the warehouse. If you enjoy this local delivery service, please let us and everyone know by leaving us a google and/or facebook review.
Online Return Policy:
Regular stock items may be exchanged once or returned for a full refund within 30 days of the purchase.
Items that are final sale and not subject to return are any Special Order items, Used items, Consignment items, Computer Software, products that have software with them that has been registered, Harmonicas, Earplugs & any items that are inserted into your ears such as in-ear monitors or earbuds.
Used, non-consignment items carry a 30 day defect warranty.
All online returns & exchanges are subject to a restocking fee of 10-20% depending on the condition of the item & packaging returned. If packaging is missing or packaging & item(s) are heavily damaged the restocking charge could increase or a return could be unavailable.
If your shipment included free shipping, that amount will be deducted from the amount being refunded.
The customer is responsible for the return shipping, unless otherwise approved by Music City Canada staff in which case a shipping label on our account will be provided. Shipments shipped back collect will be refused.
All items have to be carefully re-boxed as they arrived and need to be boxed in a box and cannot be returned in the colored packaging unless that is how it was originally shipped. Items are returned to:
Music City Canada
Attn: Online Returns
46 Charterhouse Cres
London, Ontario, N5W5V5
519-659-5030 Ext 2
Shipping Policy - Music City is proud to offer free standard ground shipping on most Canadian online orders over $99 (CAD). With no duty or customs fees within Canada, you can be sure that there are no hidden costs or surprised at delivery. All shipments leave our facility with a signature required at delivery to ensure the security of the package.
Please note that due to their special nature, the following items do not qualify for free shipping:
- Used Instruments & Equipment
- Raw cable
- Cases, Racks, Stands & Hardware
- Speaker & Lighting Stands
- Acoustic treatment
- Truss & Staging
- Flooring Products