Shipping policy

Music City is proud to offer free standard ground shipping on most Canadian online orders over $99 (CAD). Please note that rural/remote addresses may have additional shipping that cannot be calculated at checkout. Should this apply to your order you will be contacted prior to the order shipping. With no duty or customs fees within Canada, you can be sure that there are no hidden costs or surprised at delivery. All shipments leave our facility with a signature required at delivery to ensure the security of the package.
Same-day local delivery has a $199 order minimum. 

Please note that due to their special nature, the following items do not qualify for free shipping:
  • Raw cable
  • Fluids
  • Cases, Racks, Stands & Hardware
  • Furniture
  • Speaker & Lighting Stands
  • Screens
  • Acoustic treatment
  • Truss & Staging
  • Flooring Products
  • Guitar Amplifier Cabinets
  • Most guitars, basses, and other acoustic instruments below $200

Free shipments ship via standard ground service from either Canada Post or Purolator. If you need the order rushed, faster shipping options are available at additional cost and will be provided as options at checkout. Once your order has shipped, you will be notified with full tracking details.

If the amount of your order qualifies for free shipping, but your order is shipping to a rural or remote address (as determined by the courier), beyond destination charges may apply. You will be noted of any necessary adjustments for confirmation before your order has been processed.

North American orders outside of Canada do not qualify for free shipping, and the shipping charge will be calculated at checkout. Any orders leaving Canada will ship via Purolator US Ground, with delivery fulfilled by UPS past the border. Please note that customs/duty fees will be collected by the courier and must be paid at time of delivery.