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Our showroom is open! You are more than welcome to visit us in our showroom during regular business hours. We also have Free Local Delivery (in London area) and Curbside Pickup options available. See below for details.
Local Delivery (in London, Ontario): We are pleased to provide you with our local delivery option for residents of London, Ontario, Canada. Simply select "Local Delivery" in the Shipping Options at checkout. (Please Note: $50 Order Minimum). This service is available for in stock items only. Out of stock items will be delivered when they become available. Click Here for full Local Delivery details.
Curbside Pickup: In Stock items are available for in-store or curbside pickup with our Local Pickup option. Simply select Local Pickup at checkout and then complete your purchase. Within an hour you will receive a notification (during regular business hours) that your order is ready to be picked up. You can pick it up at our London, Ontario location anytime Monday-Friday from 10am-6pm. Click Here for full Curbside Pickup details.
Service/Repair: We will continue to service and repair your gear. We are also available for guitar setups. Please contact us either by calling the store, or email repairs@musiccitycanada.com to schedule a drop-off appointment.
Rentals: If you are in need of rental equipment, rest assured we can help you out! Come on in to see us or call the store today to book your rental. Pickup is available, or we also offer delivery services for all rental gear. Contact us today for full details!
Free Shipping - We offer free shipping on most orders over $99 within Canada. International rates will be estimated at checkout. (see below for exclusions)
Local Delivery - Music City Canada provides local delivery within 20Km of the London Ontario store location to better support our Music City Family Members in the fastest and most efficient way we know how. Please be sure to provide your cell number during checkout. The driver will text message your cell number to confirm you are at the delivery address listed on the order. If the driver cannot reach out they may decide to delay delivery until they confirm you are at the location. Local delivery attempts, once confirmed by text are only made once at no charge. A missed delivery can be picked up at the store or curbside at the warehouse. If you enjoy this local delivery service, please let us and everyone know by leaving us a google and/or facebook review.
Online Return Policy:
Regular stock items may be exchanged once or returned for a full refund within 30 days of the purchase.
Items that are final sale and not subject to return are any Special Order items, Used items, Consignment items, Computer Software, products that have software with them that has been registered, Harmonicas, Earplugs & any items that are inserted into your ears such as in-ear monitors or earbuds.
Used, non-consignment items carry a 30 day defect warranty.
All online returns & exchanges are subject to a restocking fee of 10-20% depending on the condition of the item & packaging returned. If packaging is missing or packaging & item(s) are heavily damaged the restocking charge could increase or a return could be unavailable.
If your shipment included free shipping, that amount will be deducted from the amount being refunded.
The customer is responsible for the return shipping, unless otherwise approved by Music City Canada staff in which case a shipping label on our account will be provided. Shipments shipped back collect will be refused.
Guidelines:
All items have to be carefully re-boxed as they arrived and need to be boxed in a box and cannot be returned in the colored packaging unless that is how it was originally shipped. Items are returned to:
Music City Canada
Attn: Online Returns
46 Charterhouse Cres
London, Ontario, N5W5V5
519-659-5030 Ext 2
Shipping Policy - Music City is proud to offer free standard ground shipping on most Canadian online orders over $99 (CAD). With no duty or customs fees within Canada, you can be sure that there are no hidden costs or surprised at delivery. All shipments leave our facility with a signature required at delivery to ensure the security of the package.
Please note that due to their special nature, the following items do not qualify for free shipping:
- Used Instruments & Equipment
- Raw cable
- Fluids
- Cases, Racks, Stands & Hardware
- Furniture
- Speaker & Lighting Stands
- Screens
- Acoustic treatment
- Truss & Staging
- Flooring Products
Overview of Mackie Big Knob Studio Studio Monitor Controller and Interface
Mackie Big Knob Studio combines premium 192khz/24-bit recording with the proven performance of the world’s bestselling monitor controller. Capture world-class recordings via dual Onyx™ preamps and professional studio features like zero-latency overdubbing and built-in talkback for artist communication. Easily select from three sources, including USB playback from your DAW and switch between two pairs of studio monitors. Only Big Knob Studio ensures balanced listening levels, offering independent gain trim on all inputs and outputs. Two separate headphone outs are available, each with separate level control. Plus, there’s even a handy front-panel input for your smartphone. Big Knob Studio is the ultimate compact studio solution – just add monitors.
Features:
- Professional source and monitor selection
- Choose between 3 sources and 2 monitor pairs
- Classic Big Knob volume control
- Independent trim on all sources and monitor outs
- Mono, mute and dim functions
- Flexible 2x2 USB recording interface
- Two boutique-quality Onyx mic preamps including phantom power for condenser microphones
- High-resolution 192kHz / 24-bit recording and playback
- Cue mix allows controlled blending of direct inputs with other signals for zero-latency recording
- Choice of recording paths provide flexibility for applications like podcasting
- Comprehensive feature set for professional studios
- Flexible source connections including convenient 1/8” input for your smartphone
- Dual headphone outs with independent level control
- Built-in talkback mic for easy communication with artists
- 16-segment high-resolution input source metering
- Sturdy “Built-Like-A-Tank” design
- Compatible with all major DAWs on both Mac and Windows
- Includes Tracktion® recording software
Music City Canada is an authorized reseller for Mackie products. Purchases are backed with full manufacturer warranty in Canada. All orders ship from our Canadian warehouse.
